What is customer satisfaction (CSAT)?
Customer satisfaction is defined as a measurement thatdetermines how happy customers are with a company’s products, services, andcapabilities.
How does CSAT work?
Customer satisfaction feedback generated through a range ofmethods, including surveys and ratings, can help identify your strengths anddetermine the best ways to improve or update products and services.
Why should I continuouslymeasure customer satisfaction?
Yes, tracking CSAT is key to the ongoing success of yourcompany. It provides a data-backed check-in to make sure that you are keepingpace with your customers expectations.
What are ways to gather customerfeedback?
From convenience to professionalism, customer surveys letyou effectively gather valuable customer feedback to help you build a strongerbusiness strategy. Here are a few ways to start:
The public form template is created and included in thistemplate while you can publish and share the link via email.
Embed the public form into your website which allow yourcustomers to leave the feedback from there.
Collect feedbacks from offline, and import those recordsinto the data list.
