There will always be difficult questions to answer and dissatisfied customers to appease, but at least managing your support requests can be simplified. That’s where customer support and help desk applications come in.
Designed to make it easy for you to better support your customers, we bring emails, tweets, chat messages and more into a customer support desk. There, you can sort through the messages, assign them to the correct team member, and make sure everyone gets a reply.
You can also maintain your support team, customers, products in this application, even a solution pool with troubleshooting steps. Support engineers can use the My Task view to see the tasks assigned to themselves. There are Kanban and list views provided, you can also customize them for specified needs.