Ticket Desk is a platform for internalsupport desk services. If your IT department manages multiple software programsand supports users within your company, then Ticket Desk is the perfect toolfor your team. Users can easily submit tickets when they encounter anysoftware-related issues. Once a new ticket is created, the Tickets Admin willreceive a task to provide an initial response if necessary and assign theticket to a support engineer. The assigned support engineer will handle theticket and update the response accordingly. They will also update the ticketstatus. When the status changes to "resolved", the ticket creatorwill receive a notification and open a task online to confirm whether theproblem has been resolved. We also offer a dashboard for the support team thatincludes several summary counts and charts about the tickets.
